Dear guest, 

Thank you for choosing one of our V Royal villas. 

Your cooperation is appreciated in respecting the rules for a pleasant cohabitation in the real estate complex of Tarará. 

1. Please do not smoke inside the villa. 

2. Pets are allowed, provided the carpets are removed. 

3. If you bring guests to the villa they must be registered in our reception and the villa staff must be informed. This rule is fundamental because it is imposed by the managing authorities of the residence. The villa's staff is authorized to request identity documents of your guests. 

4. V Royal is a brand of the tour operator Mac Tourism, inside the villa it is forbidden to introduce personnel for services not authorized by the tour operator. 

5. It is forbidden to organize parties and unauthorized events. 

6. The maximum capacity of villa guests is 8 people when the villa is 4 rooms, 6 people when the villa is 3 rooms, and 4 people when the villa is 2 rooms. The Royal V direction in case of failure to give notice of the presence of extra people (not registered at check-in) is authorized to cancel the reservation. 

7. The Royal V management is authorized to cancel the booking with devolution of the unused nights if the good conduct and decorum is not respected. 

8. In the villa there is no Pos, for payments with credit cards. Please pay extra for cash services. 

9. Please respect the check-out times. In case of compatibility with other arrivals we will be happy to offer the late check-out service upon request not less than 48 hours before departure at an additional cost of 150 euros per villa. 

10. At check-in we require a security deposit of € 500 which will be returned upon check-out after checking damage to objects and furniture in the villa. We inform you that if an object is broken or damaged in the villas available to guests, the total payment of the damage plus a 10% surcharge is requested. All the furniture and accessories present are imported. 

11. It is strictly forbidden to move the arrangement of furniture without the authorization of the staff. It is absolutely forbidden to move furniture intended for internal use outside the external parts of the villa. 

12. Customers are reminded that the cleaning service does not include the washing of dirty dishes left in the sink but that the guests must keep the kitchen clean if they cook independently. If chef service is required, the dishes will be washed and the kitchen will be taken care of by the service staff. 

13. The service staff has the right to enter the villas during the stay of your stay, please do not lock the rooms but use the specific safes to leave valuables. 

14. V Royal is not responsible in any form of theft for lack of custody, please use the safety deposit boxes or in case of valuables to inform the management. 

15. The use of swimming pools is allowed for adults over 14 years. Customers are responsible for the custody of their children and exempt V Royal from any liability. 

SERVICES TO LIVE THE VILLA BETTER: 

Home shopping service: 

Guests can use the grocery shopping service for 50 euros. 

The service must be requested 48 hours in advance. The cost refers to the service and does not include the cost of the products. To consider that for food products can not be presented the receipt as proof of expenditure, nor for the fish as they are products purchased directly from farmers and fishermen. 

Chef service: 

Private chef available for preparing breakfast, lunch and dinner. The cost of the service is € 120 and does not include the cost of food. 

Villa catering service: 

It is possible to book lunch or dinner in the villa by ordering the fixed fish menu at a cost of 35 euros or meat at a cost of 30 euros. The menu includes an appetizer, a main course, side dish, dessert, coffee or tea. Drinks are not included. The card can be consulted with all the proposals of choice. It is required at least two hours in advance for the order. 

Breakfast service: 

Continental breakfast: The cost of breakfast is 15 euros per person or at the CUC currency exchange. We ask our guests to notify us in advance if they wish to book the service. 

Mini bar: 

Minibar service is present in all the villas. You will find in the refrigerators a supply of drinks at your disposal. The staff will monitor the daily consumption and will kindly ask you to sign the consumption receipts. Prices are available at the end of the manual. 

Furthermore the minibar service is also present in the suite and in the superior rooms of the villa King and the price list is present in the room. 

Cleaning service (included in the daily overnight rate): 

Change of sheets every 3 days Change of towels every 2 days 

For the extra change of towels or sheets, a charge of 5 euros per day is applied. 

It is possible to use the laundry service for one's clothes washed exclusively with water. In the room you will find the list of prices, for more information ask your cleaning assistant. 

OTHER SERVICES OFFERED: 

Wi fi: Free 

Mobile phone and local sim card: At home we left you a cell phone with Cuban number available for emergencies. The phone is delivered with checked credit upon delivery at check-in. The customer will pay the credit that was only consumed at the time of check-out. 

Beach towels: the use of beach towels is free, a deposit of 30 EURO is required for each towel or the equivalent in CUC. For changing towels, please ask the maid and return the previous towel. The beach towel change does not include additional costs. 

Dear Guest V Royal dedicates all his efforts to the care and respect of the environment, we ask for your help in changing towels only if necessary. 

Beach service area: 

On the beach you can enjoy the service of sunbeds and umbrellas in the exclusive area: it costs 12 CUC: 2 beds and 1 umbrella, per day in the reserved area V Royal in front of villa King. 

This service is not directly managed by V Royal, however V Royal is committed to cleaning a part of the beach in front of Villa King with its own staff, this to allow its guests to have a cleaner and more accurate beach area. 

Please note that the lack of cleanliness and order of the beach is not attributable to V Royal but unfortunately the rudeness of the human being who too often forgets the importance of the environmental impact. 

Our staff provides beach service for water, snacks and drinks in the exclusive area. It is possible to access the sunbeds and umbrellas even in the public service area of the residence, this area is not the responsibility of V Royal. 

Gym Service: 

In the Tararà real estate complex you have the possibility to use the service of a paid gym and it is not managed by V Royal. 

In the wellness section of this guide you will find all the information about the gym and the services offered and programs. It is possible to book massages directly at the villa at an additional cost of € 10 at the cost of the massage. The booking of the massage in the villa must be requested directly to the V Royal staff. 

Entertainment Games: 

Ask the staff to borrow the following entertainment games: 

✓ Domino ✓ Playing cards ✓ Ama Checkers & Chess ✓ Poker Poker set ✓ American football ✓ Soccer ball ✓ Beach volley ball ✓ Beach soccer net ✓ Bowls ✓ Darts